Terms & Conditions

Basis of contract

Purchase of goods and services from One Click Solutions is subject to the following terms and conditions. By purchasing or receiving goods or services from One Click Solutions, you accept the following terms and conditions.

Unless otherwise agreed by One Click Solutions in writing, these Conditions apply exclusively to every agreement for the sale of goods and services by One Click Solutions to the Customer and cannot be varied or supplanted by any other conditions without the prior written consent of One Click Solutions.

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Quotations

Any verbal quote given by One Click Solutions is given as a guide based on the limited information given by a customer. A verbal quote is intended to give the customer an estimate of the price, and is not an assurance that the product or service will be sold at that price. One Click Solutions attempt to inform their customers of all possible price options prior to arrival based on the information provided by the customer.

Any written quote given by One Click Solutions is a guarantee that the product or service will be provided at that price. Any written quote is valid for a period of 3 days.

Any piece of advertising material stating a fixed price for a product or service is valid only for the period stated on the advertising material or at the date of publication and may or may not be honored at the discretion of One Click Solutions.

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Warranty

One Click Solutions offers a 7 day warranty on all computer repair services, however any fault deemed to have resurfaced as a result of miss-use by the user, will not be covered by this warranty. One Click Solutions will determine whether an issue has not been resolved correctly or has resurfaced as a result of miss-use.

One Click Solutions offers a 12 months warranty on all new hardware sold, and a 30 days onsite labor warranty.

One Click Solutions offers a 1 month warranty on all second hand (i.e used) hardware sold, and a 15 days onsite labor warranty.

Onsite labor after the warranty period will be charged at a reduced rate of $100 per hour with a minimum fee of one hours labor charged.

If an One Click Solutions technician is called out to a premises for a warranty call, however it is deemed that the fault is not related to that particular piece of hardware, the customer will be charged the appropriate rate for that particular issue.

This warranties does not apply in circumstances where:

(a) the goods or services are not defective;
(b) the goods were used or services required for a purpose other than which they were intended;
(c) the goods were repaired, modified or altered by any person other than One Click Solutions;
(d) the defect has arisen due to misuse, neglect or accident;
(e) the defect has arisen due to normal wear and tear on the goods;
(f) the goods have not been stored or maintained as recommended by One Click Solutions or the manufacturer;
(g) the Customer is in breach of the Conditions;
(h) the Customer has altered the hardware or software configuration of the Customer’s computer after the completion of the services;
(i) the Customer has terminated the services of One Click Solutions before, in the reasonable opinion of One Click Solutions, the services have been completed.

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Liability

In no event shall One Click Solutions be held liable for indirect, special, incidental or consequential damages arising out of service provided hereunder, including but not limited to loss of profit or revenue, loss of use of equipment, lost data, costs of substitute equipment, or other costs.

Replacement or repair of the goods or resupply of the services is the absolute limit of One Click Solutions’s liability howsoever arising under or in connection with the description, quality, condition, performance, assembly, manufacture, design, merchantability or fitness for the purpose of the goods or services or alternatively the sale, use of, storage or any other dealings with the goods or services by the Customer or any third party.

Any replacement of parts under warranty will be carried out at the premises nominated by One Click Solutions. The cost and risk of transport of any defective part to the nominated premises is the responsibility of the Customer.

One Click Solutions is not liable for any indirect or consequential losses or expenses suffered by the Customer or any third party, howsoever caused, including but not limited to loss of turnover, profits, business or goodwill or any liability to any other party.

One Click Solutions will not be liable for any loss or damage suffered by the Customer where One Click Solutions has failed to meet any delivery date or cancels or suspends the supply of goods or services.

Nothing in the Conditions is to be interpreted as excluding, restricting or modifying or having the effect of excluding, restricting or modifying the application of any State or Federal legislation applicable to the sale of goods or supply of services which cannot be excluded, restricted or modified.

This includes but is not limited to:

• Damage to hardware
• Corruption or damage to software
• Data loss or data corruption
• Any damages related to downtime, interruption of business services, loss of profit or damage to goodwill.

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Payment

Payment for One Click Solutions goods or services must be made by cash, bank deposit or credit card. Payment must be made directly on completion of work, or at the time requested by One Click Solutions.

Prices for services provided by One Click Solutions will vary depending on the issue, the time and location of the service.

All goods supplied by One Click Solutions are charged separately from the services.

All visits by One Click Solutions are chargeable unless, One Click Solutions is unable to diagnose or suggest a solution to a customer’s problem.

One Click Solutions may vary its price for goods and services without giving notice to the customer.

All services offered by One Click Solutions are subject to our cancellation policy. We are unable to accept any changes or cancellations to bookings with a 24 hour period prior to the commencement time of the job. A cancellation fee will be payable for any alterations or cancellations within this time frame. The rates and conditions relating to this are discussed during your initial booking. Our default cancellation fee is our 1 hour minimum service fee. We will ask for your consent to this policy before finalizing your booking. Bookings made for evenings and weekend time slots can be subject to different criteria, which will be discussed at the time of the booking.

One Click Solutions services that are charged at an hourly rate have a minimum charge of 1 hour labor.

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Software copyright

One Click Solutions will not be responsible to the Customer or any third party for any breach of any software license in respect of software provided to One Click Solutions by the Customer to be installed on a Customer’s computer.

The Customer warrants that it has a valid license in respect of such software and shall indemnify One Click Solutions against any loss, damage, costs, harm or other expense whatsoever arising either directly or indirectly as a result of One Click Solutions installing software at the request of the Customer.

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No Fix – No Fee

If One Click Solutions is unable to diagnose the cause of any software or computer hardware problem, nor suggest a suitable resolution to the problem (which may involve the need to purchase additional hardware or software) then no charge will apply to the customer.

Any service done by the One Click Solutions will be provided free of charge, only where One Click Solutions is unable to diagnose the cause of a problem or suggest a suitable solution. One Click Solutions will, at its sole discretion decide whether a service will be provided free of charge.

If an One Click Solutions technician has the skill to resolve an issue, and the customer chooses not to proceed with their recommendation – standard fees and charges are payable to One Click Solutions.

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Same day servicing

Same day servicing only applies where the request has been made prior to 10:00 AM weekdays. Any request after 10:00 AM may not be eligible for same day servicing. Requests are honored on a best effort basis, but may not always be possible due to illness or periods of staff leave. One Click Solutions  apologies in advance if we are unable to provide same day service to you for any reason.

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Termination of service

If, through circumstances beyond the control of One Click Solutions, One Click Solutions is unable to effect delivery or provision of goods or services, then One Click Solutions may cancel the Customer’s order (even if it has already been accepted) by notice in writing to the Customer at any time.

Signed Agreements may be terminated by One Click Solutions upon seven (7) days written notice to the Customer. If either party terminated the Agreement, One Click Solutions will assist Customer in the orderly termination of services, including timely transfer of the services to another designated service provider. Customer agrees to pay One Click Solutions costs of rendering such assistance.

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27 September, 2023

One Click Solutions
ABN: 41 326 164 810